Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@science-link.com.
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Products
Q1: What types of products do you offer?
We specialize in precision motion solutions including actuators, direct drive motors, gantries, modules, stages, and peripherals.
Q2: Can you help me choose the right motion system for my application?
Absolutely. Our engineering team is ready to review your requirements and recommend the most suitable products for your application.
Q3: Do you offer custom designs or modifications?
Yes. We can tailor our standard products to meet your specific size, stroke, payload, or interface requirements.
Q4: How accurate are your motion solutions?
Our systems deliver sub-micron precision with ultra-smooth motion, ideal for semiconductor, metrology, automation, and other precision-critical industries.
Q5: What is the maximum speed of your direct drive motors?
Our direct drive motors can achieve speeds up to 3,000 RPM or higher, depending on the model and configuration.
Q6: Are your products suitable for cleanroom environments?
Yes. Many of our actuators and stages are cleanroom-ready or can be customized for low-particle generation.
Q7: Do you support multi-axis setups?
Absolutely. We design multi-axis gantries, multi-headed stages, and other modular solutions for complex motion needs.
Q8: What control systems do your products support?
Our stages and actuators support common industrial control protocols including EtherCAT, CANopen, and analog drive inputs.
Q9: Do you provide CAD models and engineering data?
Yes. CAD models and full technical datasheets are available upon request to help you integrate our products into your designs.
Q10: How long does it take to manufacture custom solutions?
Lead times for customized products vary, but we’ll provide a firm schedule after discussing your specific requirements.
Shipping + Delivery
Q1: What types of products do you offer?
We specialize in precision motion solutions including actuators, direct drive motors, gantries, modules, stages, and peripherals.
Q2: Can you help me choose the right motion system for my application?
Absolutely. Our engineering team is ready to review your requirements and recommend the most suitable products for your application.
Q3: Do you offer custom designs or modifications?
Yes. We can tailor our standard products to meet your specific size, stroke, payload, or interface requirements.
Q4: How accurate are your motion solutions?
Our systems deliver sub-micron precision with ultra-smooth motion, ideal for semiconductor, metrology, automation, and other precision-critical industries.
Q5: What is the maximum speed of your direct drive motors?
Our direct drive motors can achieve speeds up to 3,000 RPM or higher, depending on the model and configuration.
Q6: Are your products suitable for cleanroom environments?
Yes. Many of our actuators and stages are cleanroom-ready or can be customized for low-particle generation.
Q7: Do you support multi-axis setups?
Absolutely. We design multi-axis gantries, multi-headed stages, and other modular solutions for complex motion needs.
Q8: What control systems do your products support?
Our stages and actuators support common industrial control protocols including EtherCAT, CANopen, and analog drive inputs.
Q9: Do you provide CAD models and engineering data?
Yes. CAD models and full technical datasheets are available upon request to help you integrate our products into your designs.
Q10: How long does it take to manufacture custom solutions?
Lead times for customized products vary, but we’ll provide a firm schedule after discussing your specific requirements.
Support + Warranty
Q1: What warranty do you offer on your products?
Our products typically come with a 12-month warranty covering defects in materials and workmanship.
Q2: Do you offer after-sales technical support?
Absolutely. Our support engineers are available via email, phone, and video conferencing to help with setup, maintenance, and troubleshooting.
Q3: Do you provide on-site installation and training?
Yes. Our experienced team can travel to your facility to provide installation and operator training.
Q4: What if I need replacement parts?
Simply contact us with your product model number, and we’ll help you order the correct replacement parts.
Q5: Do you offer maintenance and calibration services?
Yes. We offer periodic maintenance and calibration to ensure your systems maintain optimal performance.
Q6: How do I report a product issue?
Reach out to our support team by phone or email with a description of the issue, and we’ll provide a case number and next steps.
Q7: Do you offer extended service contracts?
Yes. Extended service and warranty packages are available for customers who want extra coverage and priority support.
Q8: What is the typical lifespan of your products?
With proper use and maintenance, our motion systems are designed to last for many years, often exceeding 10+ years in service.
Q9: Do you have a knowledge base or manuals I can access?
Yes. Detailed manuals, application notes, and troubleshooting guides are available to our customers.
Q10: Can you support upgrades or retrofits?
Absolutely. If you need to upgrade an existing system with newer motors, drives, or controllers, we can help with the retrofit design.
Payments
Q1: What payment methods do you accept?
We accept wire transfer, major credit cards, and purchase orders (subject to approval).
Q2: Do you require a deposit?
Typically, we require a 30–50% deposit on custom orders, with the balance due prior to shipment.
Q3: How do I request a quote?
Simply fill out our online request form or contact our sales team directly. Include as much detail as possible for a faster response.
Q4: Can I receive a formal quotation with lead time and shipping details?
Absolutely. Our sales team will send a formal quote including price, lead time, and estimated shipping.
Q5: Do you offer discounts for large or repeat orders?
Yes. We offer volume-based discounts and preferred pricing for repeat customers.
Q6: Do you accept international purchase orders?
Yes. International POs from reputable companies and institutions are accepted.
Q7: What currencies do you accept?
Our default currency is USD, but we can also quote and accept payment in EUR, GBP, or SGD upon request.
Q8: Are taxes or duties included?
Taxes, duties, and import fees are the responsibility of the buyer unless specified otherwise.
Q9: Do you offer leasing options?
Yes. Financing and leasing options are available to qualified customers.
Q10: How long is a quote valid for?
Our quotations are generally valid for 30 days unless stated otherwise.
